Communication with Stakeholders
Communication with Stakeholders
TXC identified its stakeholders based on the five principles of the AA1000 SES (Stakeholder Engagement Standard, 2015 edition), stakeholder engagement standards (dependence, influence, attention, responsibility and diversity), also considering the stakeholders listed in the industry. Then after joint discussion with the Sustainability Development Committee and came up with a total of 6 types consisting of: employees, customers, investors, suppliers, public welfare groups, and government agencies.
Employees
TXC regards its employees as the most important stakeholders. Adhere to the business philosophy and corporate vision to cultivate employees' professional skills, provide a good workplace environment, and become a good employer in the minds of employees
Communication method
Education and training, communication channels for grievances and suggestions, labor-management meetings, internal mailboxes, websites, and WeCom systems
Communication frequency
Annually
Irregularly
Customers
Through irregular customer feedback, annual customer satisfaction surveys, and response procedures through business representative, we strive to exceed customer expectations, enhance customer value, and become the best strategic partner.
Communication method
Business meetings/visits, website and mailbox, customer satisfaction survey
Communication frequency
Annually
Irregularly
Supplier
Build a mutually beneficial value chain with business partners, strengthen environmental, governance and social (ESG) balanced partnerships, and create new business cooperation models to enhance sustainable competitiveness.
Communication method
Supplier conferences, supplier training activities
Communication frequency
Annually
Irregularly
Investors
Focus on innovative research, move towards sustainable operations, create stable profits and return on investment, and demonstrate the performance of sustainable governance
Communication method
Shareholders' meeting, legal briefing/symposium, annual report, financial report, sustainability report legal briefing, public information observatory
Communication frequency
Annually
Quarterly
Irregularly
Government Agencies
Plan in advance and respond to legal regulations, comply with regulations and government policies
Communication method
Trade associations and competent authority symposiums and seminars
Communication frequency
Irregularly
Public Welfare Groups
Fulfill corporate social responsibilities and focus on corporate capabilities and actions to solve environmental and social problems and create positive influence.
Communication method
Sending questionnaires, specialized media and public relations units, social media
Communication frequency
Irregularly
Communication frequency
Irregularly
Contact
If you have any opinions or questions, please contact us
e-Mail
Reporting a violation of the Code of Conduct or engagement in fraud
(The mail will be automatically forwarded to the Audit Manager.)
